Warranty Policy

At Thomsun Music House, we stand by the quality and reliability of our products. We offer warranty coverage to ensure your peace of mind with every purchase. Please review our warranty policy below.

1. Warranty Coverage:

• Most products sold by Thomsun Music House come with a manufacturer's warranty. The duration and terms of the warranty vary depending on the product and brand.
• The warranty covers manufacturing defects and issues related to the functionality of the product under normal use conditions.

2. Warranty Period:

• The warranty period typically starts from the date of purchase. The specific duration of the warranty will be mentioned in the product manual or on the product page.
• Some products may offer extended warranties, which can be purchased separately.

3. Warranty Claims:

• To make a warranty claim, please contact our customer service team with your order number and a description of the issue.
• You may be required to provide proof of purchase and the serial number of the product.
• Our team will guide you through the warranty claim process, which may include repair, replacement, or other remedies as per the manufacturer's warranty terms.

4. Exclusions from Warranty:

• The warranty does not cover damage caused by misuse, accidental damage, unauthorized repairs or modifications, wear and tear, or lack of proper maintenance.
• Consumable parts such as batteries, strings, and cables may not be covered under warranty.

5. Manufacturer's Warranty:

• Warranty claims are typically handled directly by the manufacturer or their authorized service centers. Thomsun Music House will assist in facilitating this process.
• For specific warranty terms, please refer to the warranty card or product manual provided with your purchase.

6. Out-of-Warranty Service:

• If your product is out of warranty, you can still contact us for service and repair options. Charges may apply for out-of-warranty repairs.

7. Changes to Warranty Policy:

• Thomsun Music House reserves the right to update or modify our warranty policy at any time. Please review this policy periodically for any changes.