Refund and Cancellation Policy

You may need to cancel an order or request a refund. Please review our refund and cancellation policy below.

1. Order Cancellation:

• Before Dispatch: You may cancel your order anytime before it is dispatched. To cancel your order, please contact our customer service team with your order number.
• After Dispatch: If your order has already been dispatched, it cannot be canceled. However, you may initiate a return once the order is delivered.

2. Refund Eligibility:

• Refunds are available for products that are defective, damaged, or not as described.
• Products must be returned unused, in their original packaging, and accompanied by proof of purchase.
• Certain items, such as software, digital products, and customized instruments, are not eligible for refunds. Please check the product description for specific refund conditions.

3. Requesting a Refund:

• To initiate a refund, please contact our customer service team within 7 days of receiving your product. Provide your order number and details of the issue.
• Our team will guide you through the return process, including how to ship the product back to us.

4. Refund Process:

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7 working days and credited to your original method of payment.
• If the refund is rejected, the product will be returned to you with an explanation of the decision.

5. Shipping Costs for Returns:

• If the return is due to a defective or incorrect product, Thomsun Music House will cover the return shipping costs.
• For other returns, the customer is responsible for the return shipping costs. These costs will be deducted from your refund if applicable.

6. Non-Refundable Items:

• Certain products, such as opened software, digital downloads, and personalized items, cannot be refunded. Please refer to the product description for specific refund eligibility.

7. Exchanges:

• If you wish to exchange a product, please contact us with the details. Exchanges are subject to product availability and must meet the same conditions as refunds.

8. Changes to Refund and Cancellation Policy:

• Thomsun Music House reserves the right to modify this refund and cancellation policy at any time. Please review this policy periodically for any updates.