Shipping and Order

At Thomsun Music House, we aim to provide a seamless shopping experience from the moment you place your order to the time it arrives at your doorstep. Below is an overview of our shipping and order processes.

1. Placing an Order:

• Order Process: Browse our online store, select your desired products, and add them to your cart. Once you’re ready, proceed to checkout, where you can review your order and enter your shipping and payment details.
• Order Confirmation: After placing your order, you will receive an order confirmation email with your order number and details. This email confirms that we have received your order.

2. Payment Options:

• We accept various payment methods including credit/debit cards, net banking, UPI, EMI options on selected methods, and Cash on Delivery (COD). All transactions are secure and encrypted for your protection.
• Full payment is required at the time of purchase to process your order, except for COD orders where payment is made at the time of delivery.

3. Shipping Locations:

• We ship to addresses across India. Please ensure that your delivery address is accurate to avoid any delays.

4. Shipping Methods:

• Standard Shipping: Delivery typically occurs within 3-15 business days after dispatch.

5. Shipping Charges:

• Free Shipping: Available on orders above a specified value.
• Standard Shipping Charges: Applied to orders below the free shipping threshold. Charges will be displayed at checkout.

6. Order Tracking:

• Once your order is dispatched, you will receive an email with tracking details. You can use this information to monitor your order’s progress until it is delivered.

7. Delivery Timeframes:

• Delivery times are estimates and may vary based on your location and external factors. We strive to deliver your order within the estimated timeframe, but delays may occur due to unforeseen circumstances.

8. Handling and Packaging:

• We take great care in packaging your order to ensure it arrives in perfect condition. For fragile items like musical instruments and audio equipment, we use extra protective packaging.

9. Delivery Issues:

• If you encounter any issues with your delivery, such as delays, damaged items, or incorrect products, please contact our customer service team immediately. We will work to resolve the issue as quickly as possible.

10. Changes to Shipping and Order Policies:

• Thomsun Music House reserves the right to update or modify our shipping and order policies at any time. Please review these policies periodically for any changes.