Return Policy

At Thomsun Music House, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.

1. Eligibility for Returns:

• Products are eligible for return if they are defective, damaged, or not as described.
• The product must be unused, in its original packaging, and accompanied by proof of purchase.
• Certain items, such as software, digital products, and customized instruments, are not eligible for return. Please check the product description for specific return conditions.

2. Return Timeframe:

• You must initiate a return within 7 days of receiving your product. Returns requested after this period may not be accepted.

3. Return Process:

• To initiate a return, please contact our customer service team with your order number and details of the issue.
• Our team will provide instructions on how to return the product. Please ensure the product is securely packaged to avoid damage during transit.

4. Shipping Costs for Returns:

• If the return is due to a defective or incorrect product, Thomsun Music House will cover the return shipping costs.
• For other returns, the customer is responsible for the return shipping costs. These costs will be deducted from your refund if applicable.

5. Inspection and Refunds:

• Once we receive the returned product, our team will inspect it to verify the condition.
• If the return is approved, we will process your refund within 7 working days to your original method of payment.
• If the return is rejected, the product will be sent back to you with an explanation of the decision.

6. Exchanges:

• If you wish to exchange a product, please contact us with the details. Exchanges are subject to product availability and the same return conditions apply.

7. Non-Returnable Items:

• Certain products, such as opened software, digital downloads, and personalized items, cannot be returned. Please refer to the product description for specific return eligibility.

8. Changes to Return Policy:

• Thomsun Music House reserves the right to modify this return policy at any time. Please review this policy periodically for any updates.